Privacy Policy
Last updated: May 20, 2026
Penn Shades (“we,” “us,” or “our”) operates pennshades.com. This Privacy Policy explains what information we collect about you, how we use it, and the choices you have. By using our website or submitting a consultation request, you agree to the practices described here.
Information we collect
We collect information you give us directly through our consultation request form, by phone, by email, or in person. This typically includes:
- Your name, phone number, and email address
- Service address (ZIP code, street, city) so we can confirm we serve your area
- Project details — number of windows, products of interest, preferred dates
- Any additional notes you choose to share
- How you heard about us (used for marketing attribution)
We also collect limited information automatically when you visit the site: IP address, browser type, pages viewed, time spent on pages, and referring URL. This is standard web analytics data.
How we use your information
We use the information you provide to:
- Respond to your consultation request, by phone, text, or email
- Schedule and prepare for your in-home or on-site consultation
- Provide a written quote and follow up on your project
- Send service updates related to a project you have hired us for
- Improve our website and marketing based on aggregated analytics
We do not send unsolicited marketing emails. If you become a customer, we may occasionally email or text you about service updates or seasonal reminders relevant to the product we installed. You can opt out at any time by replying or contacting us.
Third parties
We do not sell, rent, or trade your personal information. We share data only with the small set of service providers we use to operate the site and process your request:
- Clignite — our forms and lead-capture provider. Form submissions are stored in our Clignite account.
- Fly.io — our website hosting provider.
- SiteGround — our email provider. Emails you send to cs@pennshades.com are stored with SiteGround.
- Google Analytics — aggregate, anonymized website analytics. No personally identifying information is shared with Google.
We may disclose information if required by law, subpoena, or court order, or to protect the safety of our team or customers.
Cookies and tracking
Our site uses cookies and similar technologies for two purposes only: keeping the site functioning (essential cookies) and aggregated usage analytics (Google Analytics). We do not use third-party advertising cookies or run retargeting campaigns. You can disable cookies in your browser at any time — some site features may not work without them.
Your rights
You can ask us at any time to:
- See what information we have about you
- Correct any inaccurate information
- Delete your information from our records (subject to legal retention requirements)
- Stop receiving any communications from us
To make any of these requests, email us at cs@pennshades.com or call (412) 634-5526. We’ll respond within 30 days.
Children
Our site and services are not directed to children under 13. We do not knowingly collect personal information from anyone under 13.
Data retention
We keep your consultation request and project records for as long as needed to support our workmanship warranty and to comply with tax and business records laws — typically seven years after your last service. After that, records are deleted or anonymized.
Security
We protect your information with reasonable physical, technical, and administrative safeguards. No system is perfectly secure, but we use modern encrypted transport (HTTPS) for our website and only share data with reputable providers who maintain comparable security practices.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we’ll change the “Last updated” date at the top of the page. Material changes will be announced on this page for 30 days.
Contact us
If you have questions about this Privacy Policy or about how we handle your information, contact us at: